Help & Contact Us


The best way to reach us is sending an email to and we will respond to you as soon as possible.

If you are contacting us from a third-party site that manages finances on behalf of one of our customers and need to cancel the customer's box subscription, please email and provide the customer's name and email address linked to the subscription. We will respond to confirm the cancellation.

Attention all vegan, nontoxic, and cruelty-free brands! If you want to be a part of our Love Goodly subscription box or online shop, click here for more information.



Since March 2020, Love Goodly has been a NOVICA partner.

If you have placed an order on NOVICA's website or if you are expecting an order from NOVICA and you received a UPS delivery notification email that has our Love Goodly name attached to it, do not panic.

If you know that you did not order any beauty products from our Love Goodly website but you are expecting an order or a gift from any of NOVICA's channels (i.e., UNICEF, Overstock, etc.), the tracking is most likely related to your NOVICA order.

If you'd like further assistance, you can send an email to with the following information:

  • Your first and last name
  • Your order number (if applicable)
  • The UPS tracking number provided in the email
  • The best phone number or email address to reach you

We will forward the details to our NOVICA contact and we will let you know any further information we can share with you.

If you'd like, you can also reach out to NOVICA directly on their website HERE.



We are committed to provide all individuals with equal access to our website and its contents.

If you are having difficulty viewing or navigating; if you notice if any feature or content is not fully accessible to individuals with disabilities; or if you need assistance in placing an order or with personal shopping, do not hesitate to email or you can call 1-844-466-3593

We take your feedback seriously and will consider it as we actively evaluate ways to accommodate all of our customers. Our website will shortly support the Web Content Accessibility Guidelines 2.0 as our team is working on updates.