Box FAQ

We recently switched to a new platform! If you are an existing subscriber who signed up prior to September 4, 2018, click here to activate your account. For further assistance, please contact info@lovegoodly.com.

The following information applies only to subscription, gift box, and prepaid box orders.
For online shop assistance, click here.

What is LOVE GOODLY?

LOVE GOODLY is a monthly subscription box delivering vegan, nontoxic, and cruelty-free beauty, skincare, and lifestyle products to your doorstep every month. You can read more about our mission and story here.

What is inside the LOVE GOODLY box?

Each box will have a mix of 4 to 6 mostly full-sized beauty and skincare products as well as other lifestyle items such as healthy snacks, eco-style accessories or jewelry, and wellness items. The box will have a total retail value starting at $80+

PLEASE NOTE: Boxes will have mainly full-sized products with a possible mix of deluxe sample and/or travel-sized items. However, any other sample size products are a special bonus for you!

What type of boxes do you have?

You can select from two recurring subscription boxes. They both include free U.S. shipping and you can cancel anytime.

Essential Monthly Subscription is $34.95* every month for 4 to 5 products. Total retail value at $80+VIP Monthly Subscription is $48.95* every month for 5 to 6 products. Total retail value at $115+

What is the difference between the Essential and the VIP subscription box?

The VIP subscription box has the same items as the Essential subscription box. But, the VIP box will always have one more full-sized beauty or skincare item valued at $35+, and will always have a total retail value of $115+

Can I change my subscription box from Essential to VIP (or vice versa)?

Yes, you can! Contact us at info@lovegoodly.com and we are than happy to assist.

Are all of the products vegan?

Yes! All products in our box and our online shop are always vegan, nontoxic, and cruelty-free. You can find additional values here.

Can I request a gluten-free only box?

While all items are vegan, nontoxic, and cruelty-free, we cannot guarantee that they are also gluten-free as it is a core value. If you would like to know if the current or future box is gluten-free, please email info@lovegoodly.com prior to purchasing or before you next box renewal.

Can I customize my LOVE GOODLY box?

We often give subscribers a chance to customize a color, shade, or style. In those cases, they will receive an email with the personalization survey. The survey link will also be included in the renewal confirmation emails and new order receipts. You can also stay updated by following us on Instagram, Facebook, and Twitter.

Please do not include any customizations or personal preferences in the Order Notes. If you have any concerns about ingredients, please email info@lovegoodly.com.

Can you tell me what's inside the box?

We do not want to ruin the surprise for you! However, we always reveal at least one spoiler before shipping. Be on the lookout for an email from us or you can find it on our social media channels.

I saw the spoiler and I don't like it. Can I swap it out for another item?

At this time, we cannot replace the product with another. If there is an issue with ingredients, please email info@lovegoodly.com. Otherwise, you can always skip the box renewal.

Do you use recycled materials?

The Love Goodly box itself is recyclable or can be re-used for personal use. It is responsibly printed and is FSC-certified.

We switched to a new platform! If you signed up before September 4, 2018, you must activate your account.
Click here for instructions on how to activate your account.

To view your subscription information, login to your account and click on 'Manage Subscriptions' (underneath your name) on the lefthand side. You will then have access to edit any billing information.

To reset your password, click here and click on 'Forgot Your Password?' If you did not receive a password reset email, please check your spam folder; otherwise, contact us at info@lovegoodly.com

If you cannot remember the email address you used to sign up, contact us at info@lovegoodly.com

To update your payment information, log in to your account. On the left-hand side, click on “Manage Subscriptions," then click on “Billing Information” and update the applicable fields. If you need assistance, you can also call 1-844-GOODLY3 (1-844-466-3593)

To change your shipping address, please email info@lovegoodly.com! There is a small technical issue with address changes right now. So, to update your address before the next renewal, please email us as soon as possible prior to the deadline noted below.

ALL shipping addresses must be updated by the 25th of the month prior to shipping. You will also receive a 24-hour courtesy reminder in your renewal email.

Address changes made after your box has shipped, customers are responsible for forwarding the box to their correct address. You can view more information about forwarding your box here. Any replacement box shipped to new addresses require an additional shipping fee.

If you come across any issues or need further assistance updating your shipping and/or billing information, you can duplicate the following steps: in the State dropdown menu, select another state and then re-select your correct state.

But, please also email info@lovegoodly.com or call 1-844-466-3593 if you come across so we can get in touch with our tech support team!

Frequently Asked Questions

I updated my address before the deadline, but my account is still showing my old address!

We are sorry that happened! Email info@lovegoodly.com right away with your new address and we will get that fixed.

My box is being shipped to my old address!

We highly recommend forwarding your mail to your new address. Click here for more information. Make sure to log in to your account to update your address for future boxes; or, you can email info@lovegoodly.com and we can edit it for you.

Why can't I view my order history?

Since we migrated to the new platform, your order history will not show any orders prior to September 4. To view online shop ordershistory, it will be shown when you first login to your account. To view subscription box orders history, click on "Manage Subscriptions" on the righthand side and click on "Purchase History." If you need further assistance, contact info@lovegoodly.com

How do I cancel my subscription?

Click here for more information about skips/cancellations.

When does my subscription renew?

After your initial purchase (which charges right away), your renewal will always take place on the 28th - regardless of when you first signed up. Please disregard the renewal date on your account; your renewal dates will always occur on the dates below.

Please find below our example billing schedule:*

February Box - renews on January 28

The Essential Monthly Subscription Box is $34.95 every month*, and the VIP Monthly Subscription box is $48.95 every month.* Both include free U.S. shipping. 

We also have three non-recurring box options. They are perfect for gift-giving or for trying us out! Shipping fee is applied at checkout, and reflects only the Essential box.

I just subscribed to my first box. Why am I being billed again?

All monthly subscribers are renewed on the 28th -- regardless of when you first signed up. For example, if you signed up on July 10 and received our July box, your next renewal date is scheduled for July 28.

But, if you signed up on July 10 but we are sold out of our July box, your first box will be our August box and your next renewal date will be on August 28 for the September box.

What happens if I cannot pay for my next renewal on time?

After your initial renewal on the 28th, the first attempt will occur the next day (i.e. on September 29). If your payment information is not updated by then, our system will automatically retry to renew your subscription every 6 days for 30 days. After 6 attempts, our system will stop trying to charge your account and your subscription will be cancelled.

You can always reactivate your subscription through your account or you can email info@lovegoodly.com

If you need to take a small break, you can skip your next box renewal or pause your subscription! Just email info@lovegoodly.com and we are more than happy to assist.

To cancel your subscription, please email info@lovegoodly.com by no later than the 20th of the month prior to shipping. P

PLEASE NOTE: Subscription cancellations made after renewals, you are canceling just the subscription; you will still receive your last LOVE GOODLY box.

If you skipped or cancelled before the deadline but were still renewed, do not panic - email us at info@lovegoodly.com and we will look further into it!

Boxes are shipped using USPS First Class/First Class International

We provide free U.S. shipping throughout the continental United States including Alaska, Hawaii, APO/DPO/FPO addresses, P.O. Boxes, and outside U.S. territories.

We also ship to Canada for an additional $16.00 USD shipping fee applied on every box renewal.

Boxes start shipping on or around the 5th of the month. If the 5th falls on a weekend or holiday, boxes will ship either on the previous or the next business day.

Shipping to Hawaii, Alaska, APO/DPO/FPO, and US territory addresses*

Free shipping is included with your subscription box, but please note that it may take up to 30-35 days to arrive to you as we do ship via USPS First Class. If you would like to upgrade shipping to Priority Mail or Priority Mail Express, please email info@lovegoodly.com. There will be an additional shipping fee per box renewal.

Shipping to Canadian addresses*

Boxes ship via USPS First Class International and have a flat shipping fee of $16.00 USD. If you would like to upgrade your shipping, please email info@lovegoodly.com. There will be an additional shipping fee per box renewal.

*We are not responsible for any delays or any additional fees incurred beyond the standard postage (i.e. customs/duties) -- once the box is shipped, it is out of our hands. Replacement boxes/items are subject to a shipping fee.

Frequently Asked Questions

How do LOVE GOODLY boxes ship?

If you placed an order prior to the 1st of the shipping month (i.e. prior to October 1), your box will ship USPS First Class/First Class International via DHL e-commerce.

Any renewals or new orders placed after the 1st of the shipping month, your box may ship via USPS within 1-3 business days and arrive within 1-5 days depending on your location.

How do I know which LOVE GOODLY box I am receiving?

It will be noted on the subscription page and on your order confirmation email.

When can I expect my LOVE GOODLY box to arrive?

If you are a renewing subscriber (or if you placed an order prior to the 1st of the shipping month), your box will ship via DHL ecommerce. They collect, sort, process, and distribute the boxes to your local USPS facility -- this will add an additional 1-10 business days from the day your box was processed to be delivered. For a more accurate status of your box, please enter your USPS tracking number here.

If you were renewed or placed a new order after the 1st of the shipping month, your box may ship via DHL ecommerce or through USPS. If shipping through USPS, your box will ship within 1-3 business days and deliver within 1-5 days depending on your location. You can track the status of your package here.

Can I get my box shipped to me earlier?

All boxes ship on or around the 5th -- we cannot ship any earlier. But, if you would like to have your box shipped after the 5th, please email info@lovegoodly.com to make arrangements.

If you would like to upgrade your shipping service to USPS Priority Mail/Priority Mail International or Priority Mail Express/Priority Mail Express International, please email info@lovegoodly.com before or after placing your order. There will be an additional shipping fee.

It says my box was delivered, but I haven’t received it.

Sometimes USPS prematurely marks a package as ‘delivered’ before it physically arrives to you. Please wait at least 1-2 more business days. If you haven’t received your box after 3 business days, please contact info@lovegoodly.comas soon as possible.

Any undelivered boxes reported more than two weeks after the supposed original delivery date, please email info@lovegoodly.com for further assistance. Please note we cannot guarantee boxes can replaced as stock levels are limited.

ALL SUBSCRIPTION, PREPAID, AND GIFT BOX SALES ARE FINAL, non-refundable, and ineligible for return.

However, if there is an allergy issue, product consistency issue, or if there is an error in your shipment, please contact info@lovegoodly.com and we will assist you further from there.

If an item arrived damaged while it was in transit, email info@lovegoodly.comwithin 24-48 hours upon receiving your box. Please include an image of the damaged product as well as a brief description.

Any damaged items reported more than two weeks after you received your box, we will do our best to replace but cannot guarantee due to limited inventory.

If you received the incorrect color, shade, or style, please note that we do our best to fulfill customizations. However, it is not guaranteed that you will receive your request -- all custom requests are fulfilled while supplies last. Please contact info@lovegoodly.com for further assistance.

Customers are responsible for all exchange shipping fees.

You can view our LOVE GOODLY Gift Collection here.

SINGLE GIFT BOX, PREPAID GIFT BOXES, AND GIFT SUBSCRIPTION

1. After adding the item to the cart, enter your gift message in the message field prior to checking out.
2. After clicking "checkout" and creating your account using your email address (you will receive the receipt, order confirmation, and tracking number), please enter the recipient’s shipping information and click "continue."
3. Enter your billing information and payment method, and click on "place my order."
4. You will then receive an email confirming your gift order or subscription.

We will include your gift message (handwritten!) inside the first box, and you will receive an email with tracking once shipped.

ONLINE GIFT CARD

To purchase an online gift card, click here and select the value you would like to gift.

After checking out and creating/logging to your account using your email address, enter your billing information and continue to payment method (using your card or Paypal information to complete the process).

After placing your order, you will receive an email to view the gift card code.

You can forward the email to the recipient and include your personal gift message; or, you can click on ‘View Your Gift Card’ to print out the code to physically hand to the recipient. We do not mail physical gift cards.

PLEASE NOTE

The online gift card code will be emailed directly to you. If you would like for the recipient to receive the gift card, you must forward the email to her (or, you can print it out to hand to them in-person).

REDEEMING A GIFT CARD

To redeem the gift card, please enter the gift card code in the “Gift Card or Discount Code” field on the right-hand side (the code is not case sensitive). After it is applied, the amount will be reflected (the gift card will also cover the shipping fee, if applicable).

If there is a balance due, it will be reflected in the total amount. If there is no balance due, the total amount will be seen as $0.00 and it will note that your order will be covered by the gift card.

You can view your gift card balance by logging in to your account; or you can email info@lovegoodly.com for assistance.

If you are redeeming your gift card for a monthly subscription, please email info@lovegoodly.com prior to placing your order.

Frequently Asked Questions

The recipient wants to manage her gift subscription. How can she do that?

If the recipient would like to manage her gift subscription, she will need to login using your email and password credentials. From there, she can change the email login and password to her own. Email info@lovegoodly.com for further assistance!

Can I have the recipient’s box arrive by a certain date?

Yes, you can! Please email info@lovegoodly.com to make arrangements. Please note that we cannot ship boxes prior to the 5th of the shipping month.

Can you email the recipient the tracking number and my gift message to her once her box ships?

Yes, we can! Just contact us at info@lovegoodly.com with her name, email address, and gift message. We will reach out to her with a personalized email message and her tracking number.

Can you cancel my gift subscription after a specific number of boxes?

Yes! Just email info@lovegoodly.com and we will take it from there.

Can I order multiple gift boxes for large party/corporate gifting?

Yes, you can! Just email info@lovegoodly.com and we are more than happy to arrange that for you.

HAVE ANY OTHER QUESTIONS OR NEED FURTHER ASSISTANCE?

EMAIL INFO@LOVEGOODLY.COM