Return Policy
The following applies to online shop orders only. Love Goodly Boxes are FINAL SALE and cannot be returned or exchanged.
To start your return, please respond to your order confirmation email or contact info@lovegoodly.com within 10 days of order delivery.
ALL items must be in new/unopened condition with ALL packaging, tags, seals, accessories, etc. still intact. If there is an issue with the item/s, please include images showing the damage or defect.
We do not accept returns on the following:
- Love Goodly Boxes
- Sale items
- Bundles
- Opened/Used items (unless there is a damage, defect, or issue with the consistency of the product)
- Bonus gifts or samples
When your return request has been approved, we will provide further information via email. Customers are responsible for the return shipping costs. After your return has been received and inspected, your refund will be processed minus the original shipping cost. Please allow at least 5-10 business days for the refund to reflect on your account.
If you used a Love Goodly Gift card when initially placing your order, the refund will be re-issued in the form of a new digital gift card and sent to you via email.