Vegan Nontoxic Eco-friendly Organic Gives Back

FAQ

The following information applies to non-subscription box purchases from our Online Shop only.
To view our Subscription Box FAQs, click HERE.
For information about our merger with NOVICA, click here
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YOUR ACCOUNT

You can create an account here. After creating your account, you will receive an email asking to activate your account - you must follow the steps to activate your account; otherwise, you will not be able to login to your account. If you need assistance, email info@lovegoodly.com

Log in to your account here and you should be able to view past online shop orders. If you need assistance, please email info@lovegoodly.com.

PLEASE NOTE | We switched to our current platform in September 2018. That said, you will not be able to view any past orders prior to September 2018. If you have questions about a past order, please email info@lovegoodly.com and we are happy to take a look for you.

There may be a few reasons why you were not be able to login to your account:

1) There is a possibility you have yet to activate your account. Check your inbox for your account activation email; if you need a new one, email info@lovegoodly.com

2) We switched to our current platform in September 2018 and we asked all box subscribers to activate their account on this current platform. Again, check your inbox for your account activation email; if you need a new one, email us and we are happy to help.

3) If you are an active Love Goodly bi-monthly subscriber and are unable to login to your account, there is a possibility you are still on our Cratejoy Platform. Please email info@lovegoodly.com and we will assist you further from there.

Log in to your account here and click on "View Addresses" on the lefthand side. From there, you will can edit your address or delete old addresses. If you need assistance, email info@lovegoodly.com

Don't worry! Go to the log in page here and click on "Forgot Your Password?" If you need further assistance, email info@lovegoodly.com

Always happy to help! Send an email to info@lovegoodly.com or you can give us a call at 1-844-466-3593.



SHIPPING

We ship throughout the United States including Alaska, Hawaii,PO Boxes, Military Addresses, and all US territories. We also ship to Canada!

Orders are processed and fulfilled within 1-2 business days. Please allow an additional 1-4 business days for your order to arrive via USPS.

If your order is shipping to Canada, it may take up to 30-45 days for the order to be delivered. Please note that customers are responsible for all import duties, customs and taxes applicable to their order. LOVE GOODLY does not have any control for any duties, customs and taxes levied by the country your order is being shipped to, and we cannot advise you what the cost will be as these charges can vary according to country.

A MESSAGE FROM LOVE GOODLY ABOUT COVID-19
Your Love Goodly orders are 100% safe and secure. The health and safety of our customers and team members is our highest priority. We've implemented clean room style packing procedures to ensure extra care in our packing and fulfillment. There may be an additional 1-2 day delay in your order, but rest assured that we are processing orders. If you have any questions, please email info@lovegoodly.com

Orders shipping within the United States, the cost varies depending on weight, where it's going, and/or your shipping method selected.

All Canadian orders have $16.95 USD flat shipping rate via USPS First Class International.

We are sorry to hear this happened to your item while in transit! Email info@lovegoodly.com within 48 hours upon receiving your order and include an image or video of the damaged or defective product. If stock is available, we will send one more replacement item to your address on file.

Due to service impacts related to COVID-19, we have temporarily suspended shipping outside the United States and Canada until further notice. But, we hope to be back soon!

If you have any questions, don't hesitate to email info@lovegoodly.com

Yes, we can! Email info@lovegoodly.com with the item/s you are interested in and we will assist you further from there.

All orders are shipped via USPS International, and delivery times may vary depending on service or your location. Please note that customers are responsible for all import duties, customs and taxes applicable to your order. LOVE GOODLY does not have any control for any duties, customs and taxes levied by the country your order is being shipped to, and we cannot advise you what the cost will be as these charges can vary according to country.


RETURN + EXCHANGE POLICY

Need to return a product from our e-commerce shop? Not a problem. We are happy to help! Please email info@lovegoodly.com within 10 days from the date you originally received your order. We do not accept returns on sale items, open/swatched/used items, and food items.

Once you receive return approval, please return your purchase in unused condition with all packaging, tags, seals, accessories, etc. still intact. Returns/refunds will not be made on opened skincare and beauty products - unless there is an issue with the consistency of the product.

Please return your item/s to:
LOVE GOODLY / Novica
ATTN: Returns
2716 Ocean Park Blvd #1030
Santa Monica, CA 90405

If you would like to request a prepaid return label, let us know in your email. Please note that a $5.95 return shipping fee will be deducted from your refund total if you decide to use our prepaid return label.

When we receive your return, we will process your refund. Please allow 5-10 business days for your credit to appear on your next statement.

Refunds for orders purchased with LOVE GOODLY Gift Cards will be issued as a LOVE GOODLY Gift Card and emailed to the buyer.

Unfortunately, returned/exchanged items received after the 10-day return period or without a return authorization cannot be accepted for a refund or exchange. Your package will be returned to you at your expense or a 30% re-stocking fee may apply. If we receive the same late return package a second time, we will keep your merchandise and no credit or exchange will be processed.

Please email info@lovegoodly.com within 10 days from the date you originally received your order. We do not accept exchanges on sale tems, open/used/swatched items, and food items.

Before placing a new order, if you applied a promo code for the item you're exchanging, please let us know in the email so we can apply the discount to the item you are exchanging.

Place a new order for the item/s you would like as soon as possible. Then return the original items in unused condition with all packaging, tags, seals, accessories, etc. still intact. Returns/refunds will not be made on opened skincare and beauty products - unless there is an issue with the consistency of the product.

Please return your item/s to:
LOVE GOODLY / Novica
ATTN: Returns
2716 Ocean Park Blvd #1030
Santa Monica, CA 90405

If you would like to request a prepaid return label, let us know in your email. Please note that a $5.95 return shipping fee will be deducted from your refund total if you decide to use our prepaid return label.

When we receive your original items, we will process the refund (excluding the $5.95 return shipping fee if you used our prepaid return label). Please allow 5-10 business days for your credit to appear on your next statement.

Unfortunately, returned/exchanged items received after the 10-day return period or without a return authorization cannot be accepted for a refund or exchange. Your package will be returned to you at your expense or a 30% re-stocking fee may apply. If we receive the same late return package a second time, we will keep your merchandise and no credit or exchange will be processed.

We are so sorry that happened! Please email info@lovegoodly.com within 48 hours upon receiving your order and we are happy to assist you from there. In your email, you must include an image or video of the damaged or defective product. Please note that replacement products are limited depending on stock availability, so we highly recommend reporting any damages or defective products as soon as possible!


OTHER

It's an easy way to receive your favorite products every 45 days! And, you get to save 10% when you subscribe to your favorite items.

After your initial purchase (which charges immediately), you will be renewed and shipped the same product every subsequent 45 days until you cancel. If you want to know the exact date of your next renewal, please email info@lovegoodly.com.

If you would like to change your next renewal date or cancel your product subscription, please email info@lovegoodly.com at least 2 days before your next renewal date.

Our Return Policy above applies to product subscriptions.