The following applies only to ONLINE SHOP ORDERS & ONLINE SHOP SUBSCRIPTION PRODUCTS.
For information about our Subscription/Prepaid/Gift Boxes, click HERE.
How long do I have to make a return on a shop item?
Click HERE for more information about our Returns & Exchanges policy.
What if the item arrived damaged?
We are sorry to hear that your item was damaged while in transit! Please email firstname.lastname@example.org - with a brief description and an image of the item - upon arrival. We will assist you further from there!
How can I log into LOVE GOODLY site to find past orders or tracking?
Login to your account here and you will then be able to view your past orders. Have questions? Email us at email@example.com
What if I used a promo code with my original purchase and want to exchange it?
If you applied a promo code for the item you are exchanging, please contact firstname.lastname@example.org after you place your new order and we will assist you further from there.
How long does it take to process a return?
Once your return has been received and accepted, please allow at least 5-10 business days for your refund to appear on your account.
Will I Be Charged for Return Shipping?
If you decide to use our prepaid return label, the return shipping fee is $5.95 for all of the US & Canada. We'll deduct the fee from your refund.
Will I Be Charged Shipping for my Exchange Order?
Yes, exchange orders are charged for shipping depending on the weight of your order and your location.
Will I be issued a refund for the shipping cost I paid to have my order shipped to me?
No, we do not refund original shipping cost paid to have your order shipped to you as this is a service that is paid to USPS to have your order delivered.
Unfortunately, items received after the 10-day return period or without a return authorization cannot be accepted for a refund or exchange. Your package will be returned to you at your expense or a 30% re-stocking fee may apply. If we receive the same late return package a second time, we will keep your merchandise and no credit or exchange will be processed.
Can I return an item without using your return label?
Though we do not recommend using your own label for returns, you are welcome to do so as long as you have return approval. We will not be responsible for any items lost or damaged if you use your own label. Please email your tracking number to email@example.com so we can be on the look out for your returned package.
LOVE GOODLY Returns
1308 Factory Place
Los Angeles, CA 90013
Do you ship internationally?
As of now, we ship only to the United States & its territories and Canada. If you are outside of these areas, please contact firstname.lastname@example.org and we can chat about arranging to have your LOVE GOODLY online shop order shipped to you.
We are not responsible for any duties/taxes or any extra postage fees due applied to your package during transit. In addition, please note that due to restrictions, we are unable to ship nail polish outside of the US & Canada. Visit USPS.com for more information.
FOR ONLINE SHOP SUBSCRIPTION PRODUCTS
You can subscribe to some of your favorite products from our online shop and save 10%!
You will be renewed every 45 days from the day of your initial purchase. If you want to know the exact date of your next renewal, please email email@example.com
If you would like to cancel your online shop subscription, please email firstname.lastname@example.org at least 2 days before your renewal date.
The information above and our Returns & Exchanges information also apply to online shop subscription products.
If you have any other questions, email us at email@example.com