After your initial failed renewal on the 28th, the first renewal attempt will occur the following day on the 29th. If no updates have been made, our system will continue to automatically retry the charge every six days for six more attempts. After six attempts and you have not updated your billing information, our system will stop trying to charge your account and your subscription will expire/be cancelled.
Example: if your initial failed renewal was on May 28, the system will attempt to renew the following day on May 28. If payment has not been updated, the system will automatically retry the charge every six days for six more attempts. If the transaction has not gone through successfully after six more attempts, your subscription will expire.
If you no longer want the box, you will need to email email@example.com to fully cancel your subscription; otherwise, our system will automatically retry the renewal until you update your payment information or until it successfully renews.
If you know you are unable to pay for your renewal on the 28th or if you want to change your renewal date for the upcoming box, please email firstname.lastname@example.org at least no more than three days prior to your scheduled renewal and we can arrange to delay the auto-renewal for you by a couple of days (i.e. if your renewal is on May 28, please contact us by May 25 to change your renewal date).
The following information applies to Cratejoy subscribers
Our Cratejoy platform will send a failed renewal notification after each failed attempt. After your initial failed renewal, the platform will attempt to retry the renewal 8 times over 11 days (which is your renewal day + 10 additional days).
Example: if your initial failed renewal was on May 27, the system will attempt to renew your subscription 7 more times within 10 days from May 28 to June 7. If the transaction has not gone through successfully after 11 days, the subscription will expire and no additional attempts to charge the customer will be made.