To view your subscription, log in to your account HERE and click on the Manage Subscriptions button on the lefthand side. From there, you can view your active/cancelled subscriptions. If you come across any errors or need more information, contact email@example.com (and provide screenshots if applicable!).
UPDATE PAYMENT INFORMATION
Go to Manage Subscriptions, find your active subscription, and click on Edit. Scroll down to find the Payment Method block and click on it. Next, click on Add Payment Method to update or enter your new information. After entering your new payment method, a window will pop up on the right-hand side. There you will select the subscription/s to move to that new payment method; since you have only one subscription under your account, only your VIP subscription should appear.
Next, click on Move Subscriptions and from there all of your renewals will be charged to that card.
If you use Paypal as your primary payment method, you must update your billing information by logging in to your Paypal account. We cannot make those changes for you on our end. You can change your payment method from Paypal to a debit/credit card by following the steps above, but you cannot change from debit/credit card to Paypal; you will have to cancel your current subscription and re-subscribe to use Paypal.
Go to Manage Subscriptions, find your active subscription, and click on Edit. Scroll down to the Shipping Address block and click on it. Next, click on Add Shipping Address to enter your new address.
THE DEADLINE TO UPDATE YOUR ADDRESS IS ON THE 25TH OF THE MONTH PRIOR TO SHIPPING. (i.e. to update your address for the October/November box, you must do so by or before September 25). We do not send a reminder email prior to the 25th, but we will add a courtesy reminder to your order confirmation email when you are renewed on the 28th in case you missed the deadline.
If you updated your shipping address before the deadline but still see the old address in your order confirmation, do not panic! Send an email firstname.lastname@example.org with your new address as soon as possible so we can get that updated for you prior to shipping.
We cannot retroactively change your address after your order has shipped. Customers are responsible for forwarding the package to their new address. Please visit the shipping carrier's official website (we ship through USPS, UPS, or FedEx) for information on how to reroute their package. Any replacement box shipped to your new address is subject to an additional shipping fee.