Vegan Nontoxic Eco-friendly Organic Gives Back

Box Questions

The following information applies to our Bi-Monthly Subscription Boxes, Prepaid Subscription and Non-Subscription Boxes, and Single Boxes. To view our Online Shop FAQs, click HERE.

ABOUT THE BOX

LOVE GOODLY is a bi-monthly subscription box - featuring vegan, nontoxic, and cruelty-free beauty, skincare, and lifestyle products - delivered to your doorstep every other month. You can read more about our mission and story here.

Our box primarily focuses on a mix of beauty and skincare products, but there is a chance of a lifestyle mix of items such as healthy snack, eco-style accessories, jewelry, wellness items, etc. There may also be some boxes that will focus more on skincare or beauty or even one amazing vegan, nontoxic, and cruelty-free brand!

Boxes will have mostly full-sized products with a possibility of a deluxe sample and/or travel-sized item. However, any other sample size products are a special bonus for you!

We have two bi-monthly subscription boxes you can select from:

The Essential Bi-Monthly Subscription is $34.95 every other month - containing 4-5 products with a $75+ total retail value.
The VIP Bi-Monthly Subscription is $48.95 every other month. Free US shipping. - containing 5-6 products with a $105-115+ total retail value. Free US shipping.

We also have two prepaid subscriptions:

The Prepaid 6-Month Essential Subscription is $96.00 every six months. Receive a total of three Love Goodly boxes. Free US shipping.
The Prepaid 1-Year Essential Subscription is $180 every 12 months. Receive a total of six Love Goodly boxes. Free US shipping.

Yes, we do! We have a Single Essential Box for $39.95 plus shipping, and a Single VIP Box for $55.95 plus shipping.

We also have the Prepaid 4-Month Essential Boxes for $66.00 plus shipping (receive a total of two Love Goodly boxes), and the Prepaid 6-Month Essential Boxes for $96.00 plus shipping (receive a total of three Love Goodly boxes). These are perfect for gifting or if you want to try out a box before signing up for a subscription.

The VIP Single or Subscription box has the same items as the Essential Single or Subscription box. But, the VIP box will always have one more full-sized beauty or skincare item valued at $30-35+, and have a total retail value of $105-115+

You can switch your subscription box anytime! Just email info@lovegoodly.com and we will take it from there.

Yes! All products in our box and our online shop are always vegan, nontoxic, and cruelty-free. You can find additional values here.

While all items are vegan, nontoxic, and cruelty-free, we do our best to include products that are also gluten-free; however, we cannot guarantee that they are also gluten-free as it is not one of our core values.

If you would like to know if the current or a future Love Goodly box has gluten-free products, please email info@lovegoodly.com prior to purchasing or before you next box renewal.

There may be some cases in which we invite subscribers a chance to customize a color, shade, or style!

If an upcoming box has a customization option, subsribers will receive an email with the customization survey link. The survey link will also be included in the customer's renewal or new order confirmation emails.

You can also stay updated by following us on Instagram, Facebook, and Twitter.

Please do NOT include any customizations or personal preferences in the Order Notes. If you have any concerns about ingredients, please email info@lovegoodly.com prior to purchasing or before your next box renewal.

In order to receive a customization email and the link, you must also be subscribed to our newsletter. But, you can always find the customization survey link in your new or renewal order confirmation email; or you can email info@lovegoodly.com and we are to send the link your way.

We do not want to ruin the surprise for you! Rest assured, every single product is vegan, nontoxic, and cruelty-free. There may be some boxes in which we showcase a variety of brands, and some boxes may shine the spotlight on one amazing brand.

Sometimes we will reveal at least one spoiler prior to shipping, so stay updated on our social media channels (don't worry, you don't need an account to view our social media channels!) or our newsletter. You can follow us on Instagram and Facebook.

If you have concerns about ingredients for the next box, please email info@lovegoodly.com prior to purchasing or before your next box renewal.

We are sad to hear you were not happy with the spoiler reveal! Unfortunately, we cannot replace the product for another as the product has already been reserved and purchased for you. But, we can always skip your next box renewal. Just email info@lovegoodly.com before the skip/cancel deadline, and we will help you out.

If you have questions about the ingredients, please email info@lovegoodly.com prior to your box renewal.

We strive to be as eco-friendly as possible. The Love Goodly box itself is recyclable or can also be re-used for personal use (perfect for storage and organization!). The boxes are responsibly printed and is FSC-certified.

In addition, while we try to minimize plastic in every way, we do have some brands & products that may work with plastic.



ACCOUNT INFORMATION

This is our new LOVE GOODLY platform! If you are an existing customer before September 4, 2018 and have not been able to activate your account or login, please email info@lovegoodly.com and we are happy to assist.

To view your subscription | Login to your account and click on Manage Subscriptions on the lefthand side. From there, you can view your active/cancelled subscriptions.

To reset your password | Go to the login page and click on Forgot Your Password. Enter your email address, and you should receive a password reset email. If you did not receive one, check your spam folder or email info@lovegoodly.com.

To update your payment information | Login to your account and click on Manage Subscriptions. Click on Billing Information and update the applicable fields. If you still need assistance, please email info@lovegoodly.com or give us a call as 1-844-466-3593

To update your shipping address | Login to your account and click on Manage Subscriptions. Click on the Edit link (which is right next to your previous address). Update the applicable fields.

Please note that shipping address updates must be done by the 25th of the month prior to shipping. For example, to change your address for your Dec/Jan box, you must email or call us by November 25. You will also receive a courtesy reminder when you receive your renewal order confirmation email.

Any address changes made after the deadline or after your box has shipped, you are responsible for forwarding the box to your correct address. Click here for more information about USPS Forwarding. Any replacement box shipped to your new address requires an additional shipping fee.

PLEASE NOTE THE FOLLOWING

If you signed up for a bi-monthly subscription before September 4, 2018 AND you use Paypal as your primary payment method, you will need to login to Paypal to view/edit your subscription. Click here for more information.

If you signed up for a bi-monthly subscription before September, 2018 AND you signed up via the Cratejoy platform, you will need to login to Cratejoy.com to view/edit your subscription.

Try this quick and easy solution: go to the State dropdown menu, select another state (doesn't matter which one) and then re-select your correct state. Save the new information and it should be all set to go!

If you are still having trouble updating, email info@lovegoodly.com as soon as possible and we are happy to assist.

We are sorry that happened! Email info@lovegoodly.com as soon as possible with your new address and we will get that fixed.

We highly recommend forwarding your mail to your new address. Click HERE for more information from USPS.

Then, make sure to login to your account to update your address for future boxes; or, you can email info@lovegoodly.com and we can update it for you.

If you updated your address prior to the deadline but it is still being shipped to the old address, please email info@lovegoodly.com as soon as possible.

Since we migrated to a new platform on September 4, 2018, the site will not show any past orders prior to September 4, 2018.

To view your past online shop orders, it will be shown when you first login to your account. To view your subscription box renewals/orders, click on Manage Subscriptions on the righthand side and click on Purchase History.

If you need further assistance, contact info@lovegoodly.com



BILLING

After your initial purchase (which charges immediately for your first box), your bi-monthly subscription box renewal will always take place on the 28th of the month prior to shipping* -- regardless of when you first signed up.

Please disregard the renewal date on your account (unless you skipped a box or paused your subscription); always refer to our billing schedule below:

BOX RENEWS ON
February/March January 28
April/May March 28
June/July May 28
August/September July 28
October/November September 28
December/January  November 28
*If your subscription is still in our Cratejoy platform, your renewal may occur a day earlier on the 27th as that is how the Cratejoy system is set-up. So, for some Cratejoy subscribers, their renewals may start late night on the 27th through early morning on the 28th.

FOR PREPAID BOX OPTIONS ONLY

The Prepaid 4-Month Box and one of the Prepaid 6-Month Box options are not subscription boxes. You will not be renewed for future Love Goodly boxes after your last box ships. If you would like to receive more boxes, you may purchase the prepaid box options again or start a subscription.

For this Prepaid 6-Month Subscription option and the Prepaid 1-Year Subscription, your subscription will always renew on the 28th after your last box of your prepaid subscription box plan.

Example Scenario #1: If you initially signed up for the 6-month prepaid subscription on January 5, 2019 and received the Dec 2018/Jan 2019 box as your first box, your six-month subscription will renew on May 28, 2019 after 3 boxes have shipped.

Example Scenario #2: If you signed up for the 12-month prepaid subscription on January 5, 2019 and received the Dec 2018/Jan 2019 box as your first box, your one-year subscription will renew on November 28, 2019 after 6 boxes have shipped.

If you would like to know your exact renewal date, you can also email info@lovegoodly.com and we are happy to assist.

All Essential and VIP bi-monthly subscribers are always renewed on the 28th of the month prior to the next box shipping -- regardless of when they first signed up.

Example Scenario #1: If you signed up on July 10 (or, prior to our cut-off date or before we sell out) and received our June/July box as your first box, your next renewal date is still scheduled for July 28 for the August/September box. After that, you will be back on track with our regular billing cycle (i.e. September f28 or the October/November box, November 28 for the December/January box, and so forth).

Example Scenario #2: If you signed up on July 10 but we sold out of our June/July box, your first box will be our August/September box, which will start shipping on/around August 5. Your next renewal will be on September 28 for the October/November box, November 28 for the December/January box, and so forth.

Our cut-off date is on the 15th of the month prior to shipping.

TO RECEIVE [BOX] AS YOUR FIRST BOX SUBSCRIBE/PURCHASE BY
February/March March 15
April/May May 15
June/July July 15
August/September September 15
October/November November 15
December/January  January 15

However, the cut-off date may vary depending on when we sell out! That said, we recommend checking out our homepage, the product descriptions, and even your order confirmation email to see which box is currently shipping out. You can also email info@lovegoodly.com to check which box you will be receiving

If you know you are unable to pay for your renewal on the 28th or if you want to change your renewal date for the upcoming box, please email info@lovegoodly.com at least no more than three days before your scheduled renewal and we are happy to delay the renewal for you by a couple of days.

OTHERWISE--

After your initial renewal on the 28th, the first renewal attempt will occur the next day (i.e. September 29).

If no updates have been made, our system will retry the error charges the next day, and then on 6-day intervals up to 30 days. After 6 attempts and no updates have been made, our system will stop trying to charge your account and your subscription will expire.

If your payment has declined and you no longer want the box, you will NEED to email info@lovegoodly.com to FULLY cancel your subscription. Otherwise, our system will continue to attempt to renew your subscription until you update your payment information or until it successfully renews.

You can always reactivate your subscription by emailing info@lovegoodly.com

If you are on our Cratejoy Platform OR if you signed up prior to September 4, 2018 and you use Paypal as your primary payment method:

Our Cratejoy platform will send a failed renewal notification email to customers after each failed renewal attempt.

If no updates have been made, the Cratejoy system will then attempt to charge the customer 8 times over 11 days (which is Your renewal day + 10 additional days).

For example, if you were supposed to be renewed on November 27th but it did not go through, our system will attempt to renew your subscription from November 28 to December 7. If the transaction has not gone through successfully after 11 days, or by the cut-off date, the subscription will be marked as 'expired,' and no additional attempts to charge the customer will be made.

You can always reactivate your subscription by emailing info@lovegoodly.com



SKIP / CANCELLATION POLICY

To SKIP a box
Login to your account and click on Manage Subscriptions. Then, click on Delivery Schedule and Skip underneath the "skip" column. This action will skip one box. If you would like to skip more than one box or skip more than one box, please email info@lovegoodly.com

To PAUSE your subscription
Please email info@lovegoodly.com and let us know how long you would like to pause your subscription for. The re-start date must be confirmed; otherwise, we will pause your subscription for 4 months (aka 2 boxes)

To CANCEL your subscription
Login to your account and click on Manage Subscriptions. Then, go to Subscriptions and click on Cancel underneath "Actions." Or, you can email info@lovegoodly.com to cancel your subscription.

You have until the 20th to login to your account and skip a box or cancel your subscription before the skip and cancel links are disabled until after shipping. Please find below the exact skip/cancel deadlines:

TO SKIP/CANCEL THE DEADLINE
February/March January 20
April/May March 20
June/July May 20
August/September July 20
October/November September 20
December/January  November 20

Any skip or cancellation inquiries made after the deadline will apply to the next box. Any skip or cancellation inquiries received ON renewal day will also apply to the next box as your order has already been processed.

If you skipped or cancelled before the deadline but were still renewed, do not panic - email us at info@lovegoodly.com and we will look further into it!

FOR 6-MONTH / 12-MONTH PREPAID SUBSCRIPTION ONLY

You may cancel your subscription anytime before the next renewal; but, the deadlines still apply. For example, if your next renewal is on March 28, 2020 for the next batch of prepaid 12-month boxes, you will need to email us anytime before March 20, 2020 to cancel your subscription before it renews for another six boxes.

If you decide to cancel your 6-month or 12-month prepaid subscription, you'll still receive the rest of your LOVE GOODLY boxes from that shipment (if applicable). But, your subscription will not renew after the last box ships.

If you have any questions, please email info@lovegoodly.com

Please Note: If you purchased the 4-month / 6-month prepaid non-subscription boxes, you do not have to email to cancel as they are both non-recurring boxes; your "subscription" will expire after your last box ships.

If you requested to skip or cancel prior to the deadline but was still renewed, don't panic -- email info@lovegoodly.com and we will look into it. If you have an original email or message about canceling prior to the deadline, please forward it to us as well!

If you requested to skip or cancel after the deadline, it will be applied to your next box.

PLEASE NOTE
If you use Paypal as your primary payment method and you cancel your subscription through the Payment Agreement on Paypal.com, you will still need to contact us to fully cancel your subscription altogether. Canceling your Payment Agreement on your Paypal.com account does NOT automatically cancel your Love Goodly subscription.

That said, we recommend emailing info@lovegoodly.com to ensure that your subscription is fully canceled.

Unfortunately, we cannot cancel your order as your box is reserved for you and the deadline to cancel has passed But, we will have you noted as canceled before the next box renewal.



SHIPPING

All LOVE GOODLY boxes are shipped via USPS First Class or First Class International.

Free U.S. shipping is applied to box orders and renewals shipping throughout the continental United States including Alaska, Hawaii, APO/DPO/FPO addresses, P.O. Boxes, and U.S. territories.

If you are an active subscriber or you signed up for a subscription during the pre-order period, your box will start shipping on/around the 5th every other month through USPS First Class via our shipping partner DHL E-commerce. Please refer to our shipping schedule below. If the 5th falls on a weekend or holiday, we will start shipping the boxes one business day before or after the 5th.

BOX STARTS SHIPPING ON
February/March February 5
April/May April 5
June/July June 5
August/September August 5
October/November October 5
December/January  December 5


If you are a new subscriber who signed up after the 5th or if you are an active subscriber with a late renewal after the 5th, your box will ship within 1-3 business days after your order has been placed. Once shipped, you will receive an email with your USPS tracking number.
Due to the service impacts of COVID-19, there may be a slight delay in delivery. Rest assured, orders are being fulfilled and shipped. Please refer to your tracking number for accurate status updates.

If your box is shipping through our shipping partner (DHL e-commerce), please be aware that they collect, sort, and process your box before distributing your box to USPS. This may add an additional 1-10 business days from the day your box was processed to be delivered.

For example, if your October/November box was processed on October 7, your box has an estimated delivery between 10/8 and 10/17 depending on your location.

For an accurate status of your box's tracking, please enter your tracking number here. Please do not use the USPS website as the site will not show any updates until your box is in the hands of USPS.

For boxes shipping to Canada during bulk box shipping, with our new shipping carrier, please allow at least 7 business days for your order to arrive. All boxes will initially ship via FedEx before being handed off to Canada Post for final delivery.

If your box is shipping after our bulk box shipping on the 5th, your order is shipped via USPS First Class or First Class International. Please allow at least 1-5 days (within the US) or 7-30 days (Canadian orders) for delivery depending on where it is going and/or should the box come across any delays due to weather or service. You can track the status of your package on USPS's website HERE.

For shipping to Alaska, Hawaii, Military Addresses, and US territories, free shipping is included with your subscription box, but please note that it may take up to 30-35 days to arrive to you as we do ship via USPS First Class.

If you would like to upgrade shipping to Priority Mail or Priority Mail Express, please email info@lovegoodly.com. There will be an additional shipping fee per box renewal.
A $16.00 USD shipping cost is applied to every box order and renewal shipping to Canada.

For boxes shipping to Canada during bulk box shipping, with our new shipping carrier, please allow at least 7 business days for your order to arrive. All boxes will initially ship via FedEx before being handed off to Canada Post for final delivery. You can tracking the status on Landmark Global's website HERE.

If your box is shipping after our bulk box shipping on the 5th, your order is shipped via USPS First Class or First Class International. Please allow at least 7-30 days (Canadian orders) for delivery depending on where it is going and/or should the box come across any delays due to weather or service. You can track the status of your package on USPS's website HERE.

Please note that customers are responsible for all import duties, customs and taxes applicable to their order. LOVE GOODLY does not have any control for any duties, customs and taxes levied by the country your order is being shipped to, and we cannot advise you what the cost will be as these charges can vary according to country.
The current box shipping will ALWAYS be noted on the homepage, product descriptions, and your new/renewal order confirmation email.
All boxes start shipping on/around the 5th -- we cannot ship any earlier. However, if you would like to have your box shipped after bulk box shipping on the 5th, please email info@lovegoodly.com as soon as possible and we are happy to make arrangements.

If you would like a faster shipping method and upgrade your shipping to USPS Priority Mail/Priority Mail International or Priority Mail Express/Priority Mail Express International, please email info@lovegoodly.com before or after placing your order. Please note that there will be an additional shipping fee.
Sometimes USPS prematurely marks a package as delivered before it physically arrives to you. That said, we recommend waiting at least 1-2 more business days to see if your order will arrive. In the meantime, check with neighbors, leasing office, around your house, with reception, etc. to see if they have the box.

But, if it has been more than 3 business days and you still have yet to receive your box, please contact info@lovegoodly.com as soon as possible.

Any undelivered/missing boxes reported more than one week after the recorded original delivery date, we will do our best to replace but cannot guarantee as inventory is very limited. Please email info@lovegoodly.com as soon as possible for further assistance.

We are so sorry to hear that! We highly recommend contacting USPS directly to ensure that the package forward is set up correctly. We are happy to ship one more replacement box, but please note that there will be an additional shipping fee for the replacement box.

Please email info@lovegoodly.com as soon as possible so we can get that arranged for you.

Customers are still responsible for letting us know about the address change even if the package is being forwarded. Please email info@lovegoodly.com as soon as possible to update your shipping address prior to the next box renewal. Otherwise, the box will ship to the address on file.



RETURNS + EXCHANGES

ALL SUBSCRIPTION AND SINGLE BOX SALES ARE FINAL AND NOT ELIGIBLE FOR RETURN, EXCHANGE, OR REFUND.


If you have concerns with an allergy, ingredient, or product consistency, please email info@lovegoodly.com within 24-48 hours upon using or opening the product and we will assist your further from there.

If your item arrived damaged while en route or if you received a defective item, email info@lovegoodly.com within 24-48 hours upon receiving your box. To help expedite your damage inquiry, please include an image or video of the damaged or defective product.

If you are missing a product from your subscription box, please email info@lovegoodly.com within 24-48 hours upon receiving your box and we will assist you further from there.

Any inconsistent, damaged, or missing items reported more than two weeks after you received your box, we will do our best to assist but we cannot make any guarantees due to limited inventory levels.

FOR PRODUCT CUSTOMIZATIONS ONLY
As detailed in the customization survey page provided in your spoiler or order confirmation email, we do our very best to accommodate customization; however we cannot guarantee you will receive your selection due to limited inventory levels and all customization requests are fulfilled while supplies last.

That said, if you received the incorrect color, shade, or style, please email info@lovegoodly.com and we will assist further from there.

IF APPLICABLE, CUSTOMERS ARE RESPONSIBLE FOR ALL RETURN AND/OR EXCHANGE SHIPPING FEES.



GIFTING

Click HERE to view your Gift Box options or to purchase an Online Gift Card.

· Add the Single Essential Box or the Single VIP Box to your cart.
· After adding the item to the cart, enter your gift message in the message field prior to checking out.
· Proceed to checkout and create an account using your email address (you will receive the receipt, order confirmation, and tracking number)
· Enter the recipient’s shipping information and click "continue." If you are having the gift box shipped to you, enter your shipping address.
· Enter your billing information and payment method, and click on "place my order."
· The buyer will then receive an email confirming your gift order.
· We will include your gift message inside the box, and you (the buyer) will receive an email with tracking once shipped.

If you would like the gift recipient to gain access to your account, you can change the email address on the account after placing your order. Or, email us at info@lovegoodly.com and we are more than happy to assist.
Add the Essential Bi-Monthly Gift Subscription or the VIP Bi-Monthly Gift Subscription to your cart. Then, follow the exact steps underneath "Single Gift Box."

PLEASE NOTE: Because this is a recurring subscription, you will need to only purchase ONE subscription - you do not have to purchase multiple subscriptions every time. If you would like for us to cancel the gift subscription after a specific number of boxes, please email info@lovegoodly.com before or after placing your order.

If you would like the gift recipient to take over the account and manage their own subscription, you can change the email address on the account after placing your order. Or, email us at info@lovegoodly.com and we are more than happy to assist.
We have 2 prepaid non-subscription gift options - Prepaid 4-Month Boxes and Prepaid 6-Month Boxes. The recipient will receive a total of 2 boxes within a span of 4 months (Prepaid 4-Month), or a total of 3 boxes within a span of 6 months (Prepaid 6-Month). The recipient will not receive any more boxes after their second or third box. If they would like to receive more, they can sign up for their own bi-monthly subscription or purchase their own prepaid boxes.

We also have 2 prepaid gift subscription options - Prepaid 6-Month Subscription and Prepaid 1-Year Subscription. The recipient will receive a total of 3 boxes within a span of 6 months (Prepaid 6-Month), or a total of 6 boxes within a span of 12 months (Prepaid 1-Year). After the last box, the buyer will be renewed for another 3 or 6 boxes. If they do not want to be renewed, the buyer will have to email us by the skip/cancel deadline to cancel their recurring gift subscription. If the recipient would like to receive more Love Goodly boxes, they can sign up for their own bi-monthly subscription or purchase their own prepaid boxes.

To purchase, follow the exact steps underneath "Single Gift Box." The gift message will be included inside their first Love Goodly box.
To purchase an online gift card, click HERE and select the value you would like to gift.

After checking out and creating/logging to your account using your email address, enter your billing information and continue to payment method (using your card or Paypal information to complete the process).

After placing your order, you (the buyer) will receive an email to view the gift card code.

You must FORWARD the gift card code to the recipient and you can include your own gift message from there; OR, you can click on ‘View Your Gift Card’ in the email and print out the code to physically hand to the recipient.

We do not mail physical gift cards.

To redeem the gift card, please enter the gift card code in the “Gift Card or Discount Code” field on the right-hand side (the code is not case sensitive). After it is applied, the amount will be reflected (the gift card will also cover the shipping fee, if applicable).

If there is a balance due, it will be reflected in the total amount. If there is no balance due, the total amount will be seen as $0.00 and it will note that your order will be covered by the gift card.

You can view your gift card balance by logging in to your account; or you can email info@lovegoodly.com for assistance.

If you would like to use your gift card for a bi-monthly subscription, prepaid 4-month or 6-month boxes, or prepaid 6-month or 12-month subscription, email info@lovegoodly.com PRIOR to placing your order. Please include all digits of your gift card code, and we will followup with more information.

If the recipient would like to manage her gift subscription, she will need to login using your email and password credentials. From there, she can change the email login and password to her own. Or, she can email info@lovegoodly.com for further assistance!
While we cannot guarantee a specific delivery date, we are happy to have a box shipped by a certain date range (i.e. Delivery by the 10th versus on the 10th).

PLEASE NOTE: if you purchased a gift subscription or box after the cut-off date and before the next box shipping, we cannot ship earlier than the 5th. Please refer to your order confirmation email to check when the box is shipping.
Yes, we can! Just contact us at info@lovegoodly.com with her name, email address, and gift message. We will reach out to her with a personalized email message and her tracking number.
Yes! Just email info@lovegoodly.com before or after placing your order. In the email, let us know the number of boxes you would like the recipient to receive, and we will take it from there.
Yes, you can! Email info@lovegoodly.com with any details, and we are more than happy to assist you further from there.


IF YOU DO NOT SEE YOUR QUESTION OR IF YOU HAVE ANY ADDITIONAL QUESTIONS, EMAIL INFO@LOVEGOODLY.COM