All LOVE GOODLY Box sales are final. If there is an error in your shipment, or
an item in the box arrives damaged, please let us know as we are happy to take care of it! Please contact customer service at [email protected]
Need to return a full-size product from our ecommerce shop? Not a problem. We
are happy to help! We can accept returned merchandise for up to 10 days from the date you originally
received it pending you receive a return approval from us. Please contact customer service for a return approval at [email protected]
call us toll
free at 844-GOODLY3 (844-466-3593) to let us know of the issue and get a return approval or help in facilitating an exchange.
Once you have your return approval, please return your purchase in unused
condition, with its original packaging and all accessories, tags etc. intact. No returns or refunds will
be made on opened skincare and beauty products, unless there is an issue with the inconsistency of the
product. Please take a look below for specific instructions regarding your merchandise. Excludes FINAL
SALE or LOVE GOODLY BOX items.
You can return Shop merchandise (except boxes) for up to 10 days from the
date you received it. A $5.95 return shipping fee will be deducted from your refund total.
Refunds for orders purchased with LOVE GOODLY Gift Cards will be issued as a LOVE GOODLY Gift
Card and shipped to the original billing address.
How Do I Return an Item?
Please contact customer service for a return approval at [email protected]
-- please include an image of the damaged item if applicable. Once you receive your return approval, print the return
When Will My Credit Card Be Credited?
Please allow 5-10 business days for your credit to appear on your statement.
How Do I Make
Please contact [email protected]
call toll free 844-GOODLY3 (844-466-3593) to get a return approval. Once you obtain approval, place a new order immediately for the item that you want, before it sells out. Then send
back your original item for a refund. A $5.95 return shipping fee will be deducted from your
refund total. If you applied a promo code for the item you're exchanging, please contact
customer service so they can apply the discount to the item you are
Email us at
- we are happy to help! If you have any questions about a bi-monthly subscription box
, please visit our BOX FAQs here