VEGAN • NONTOXIC• ECO-FRIENDLY • ORGANIC • GIVES BACK

BOX FAQS

ABOUT THE BOX

WHAT IS LOVE GOODLY?

Welcome to our community! Love Goodly is a bi-monthly subscription box delivering vegan, nontoxic, and cruelty free beauty, skincare, and lifestyle products to your doorstep every other month. You can read more about our mission and story here.

Our Love Goodly box primarily focuses on a mix of beauty and skincare products (some may have more skincare vs. beauty or vice versa), and some boxes may contain a lifestyle item such as a healthy snack or sweet treat, eco style accessory, jewelry, wellness items, etc. We might also shine the spotlight on a variety of products from one amazing vegan, nontoxic, and cruelty free brand!

Every Love Goodly box comes with mostly full-sized items with the possibility of a travel-sized product or deluxe-sized sample. Any other sample size products are a special bonus for you!

WHAT ARE MY BOX OPTIONS?

We have two box types you can select from (both include free US shipping!):

  • The Essential Box is $34.95 every other month and it contains at least 4-5 products with a $70+ total retail value.
  • The VIP Box is $48.59 every other month and it has all of the items from the Essential Box plus 1-2 more full- or deluxe-sized skincare, beauty, or lifestyle product ($20+ value). The VIP Box has a $90+ total retail value.

CAN YOU BREAK DOWN THE BOX PLANS?

Sure! We have two plans - the Recurring Box Plans and the Non-Recurring Box Plans. At this time, our boxes only ship within the United States.

Recurring Subscription Box Plans

These options auto-renew every other month until you skip a box or pause/cancel subscription. Head on over to the "Billing" section for our exact renewal schedule!

Non-Recurring Box Plans

These options are one-time charges and do not auto-renew at the end of the prepaid term. To add another cycle, you can place another order or you can contact info@lovegoodly.com and we're happy to help! All options have additional shipping fees applied at checkout.

Please Note

We used to offer recurring prepaid subscription box plans, however we have paused accepting new subscribers for those options for the time being. Any existing subscribers with the 6-Month or 1-Year Prepaid Subscription Plan have not been affected and will continue to be auto-renewed every 6 or 12 months unless the skip a box cycle or pause/cancel the subscription.

IS EVERYTHING VEGAN?

Yes! Every single product inside the Love Goodly box and in our online shop is ALWAYS vegan, nontoxic, and cruelty-free. You can also find our additional values HERE.

IS EVERYTHING GLUTEN-FREE?

While we do our best to curate products that are gluten-free, we cannot make any guarantees as gluten-free is not one of our core values. Products will always be vegan, nontoxic, and cruelty-free!

If you have any concerns about the product's ingredients inside our boxes, you can always email info@lovegoodly.com and we're happy to share the ingredients list. We recommend getting in touch prior to your next box renewal!

Please note that boxes cannot be customized.

CAN I CUSTOMIZE MY BOX?

At this time, we have paused our product customizations for the Love Goodly Box. We will keep you updated when this option returns. Thank you for your understanding!

On another note, please do NOT include any customizations or personal preferences in your order notes as we will not be able to accommodate them. If you have any questions or concerns about box (i.e. regarding product ingredients), contact info@lovegoodly.com before subscribing or before your next box renewal and we're happy to help.

CAN YOU TELL ME WHAT IS INSIDE THE BOX?

We do not want to ruin the surprise! Rest assured, every single product is vegan, nontoxic, and cruelty-free. We start revealing the products (once at a time) starting on renewal day on the 28th! Check out our Facebook and Instagram pages for the reveal.

If you have questions or concerns about ingredients, contact info@lovegoodly.com prior to your next scheduled renewal and we're happy to share the ingredients with you! If you end up being unable to use the product, we're happy to skip your next renewal; if you were already renewed, we can also gift the box to a family member or friend of your choice.

ECO-FRIENDLY PRACTICES

We strive to reduce our plastic usage as much as possible! However, please note that some brands may work with plastic packaging or have plastic-based components for their products. We may also work with brands that have minimal packaging such as less boxes, no seals, etc. Rest assured, all of the products are brand new and factory sealed!

Our Love Goodly box is responsibly printed and FSC-certified as well as recyclable or reusable for your personal use.

ACCOUNT

WHY CAN'T I LOG IN AND MANAGE MY ACCOUNT?

An account is required to complete your order - whether you are signing up for a subscription or purchasing from our online shop. After creating your account, you will receive the account activation email which will contain the activation link. Please click on the link and, from there, you should be able to log in and manage your subscription/account as well as make future purchases.

If you haven't received the account activation email, please contact info@lovegoodly.com and we're happy to re-send it to you!

 

PLEASE NOTE

There are other scenarios in which you may not be able to log in! We switched to our current platform back in Sept 2018 and there have been instances in which customers are unable to log in. With that said, please take note of the following:

  • If you first subscribed before Sept 4, 2018 and you signed up through the Cratejoy Marketplace, you will need to log-in through Cratejoy.com or LoveGoodly.Cratejoy.com to access your subscription.
  • If you first subscribed before Sept 4, 2018 through the Cratejoy platform and use Paypal as your primary payment method, you will also need to log-in through Cratejoy.com or LoveGoodly.Cratejoy.com

If you need further assistance or have any questions, do not hesitate to email info@lovegoodly.com and we're happy to help!

HOW TO UPDATE SHIPPING + BILLING INFORMATION

If you come across any errors or need more information, contact info@lovegoodly.com (and provide screenshots if applicable!).

HOW TO UPDATE PAYMENT INFORMATION

  • Log in to your account HERE, go to Manage Subscriptions, find your active subscription, and click on Edit. Scroll down to find the Payment Method block and click on it.
  • Next, click on Add Payment Method and enter your new or updated information. To move your active subscription to the new payment method, make sure to leave the checkbox marked at the end.
  • Click on Add Payment Method to confirm and, from there, your active subscription will be moved to the new payment method. If you need to manually move it, click on Move Subscriptions Here on the payment method you'd like to use and click on "Move Subscriptions" to confirm.
  • You can delete the old payment method by clicking on "Delete"

If you use Paypal as your primary payment method, you must update your billing information by logging in to your Paypal account. We cannot make those changes for you on our end.

If you'd like to switch from using your Paypal to a credit/debit card, you can follow the same steps above. However, you cannot change from debit/credit card to Paypal; you will have to cancel your current subscription and re-subscribe to use Paypal.

HOW TO UPDATE THE SHIPPING ADDRESS

  • Log in to your account and click on Manage Subscriptions, click on Shipping Addresses, and click on Edit Shipping Address.
  • You can also find your active subscription, click on Edit, click on the Shipping Address block, and enter your new shipping information. Confirm the change by clicking on Save Shipping Address.

We highly recommend updating your shipping address as soon as possible. We do not send emails with renewal or address update reminders, but we included a courtesy reminder to your order confirmation email in case you need to change the address.

If you updated your shipping address before renewal day on the 28th but still see the old address in your order confirmation email, do not panic! Send an email info@lovegoodly.com with your new address as soon as possible so we can get that updated for you prior to shipping.

Once your order has been packed and is ready for shipping, we cannot retroactively change your address. You are responsible for forwarding the package to your new address. Please visit the shipping carrier's official website for information on how to reroute their package (refer to your tracking link to see if you need to contact UPS, USPS, or FedEx).

Replacement boxes shipped to a new address due to customer error is subject to an additional shipping fee - no exceptions.

WHY CAN'T I VIEW MY ORDER HISTORY?

All of your past orders - both subscription box renewals and online shop orders - will be displayed when you first log in to your account.

PLEASE NOTE

We migrated to our current platform on September 4, 2018. With that said, your account will not show any orders prior to September 4, 2018.

If you have questions about a past order prior to September 4, 2018, please contact info@lovegoodly.com and we're happy to look into it.

CRATEJOY

PLEASE READ BEFORE PROCEEDING

We switched to our current platform on September 4, 2018, however some subscribers are still on our Cratejoy platform. If you are unsure where to login, email info@lovegoodly.com and we are happy to double-check for you.

MANAGE SUBSCRIPTION ON CRATEJOY

The same skip/cancel deadlines, billing schedule, and shipping schedule apply to Cratejoy subscriptions.

  • If you are logging in directly through our Love Goodly Cratejoy platform (lovegoodly.cratejoy.com), click on Edit underneath your active subscription. Then click on Cancel Subscription on the bottom right corner. Once canceled, you will receive an email confirmation. To skip the next renewal, click on Skip Next Renewal on the top right corner.
  • If you are logging in through the Cratejoy Marketplace (cratejoy.com), click on the person icon with your name (top right corner) and click on Subscriptions. Find your Love Goodly subscription, click on Manage Subscriptions, and then click on Cancel Subscription. Once canceled, you will receive an email confirmation. To skip the next renewal, email info@lovegoodly.com

HOW TO UPDATE SHIPPING + BILLING INFORMATION

If you need assistance, please contact info@lovegoodly.com and we're happy to help you out!

HOW TO UPDATE YOUR SHIPPING ADDRESS

  • Log in to lovegoodly.cratejoy.com, find the Shipping Address section, click on Edit, update the applicable fields, and click on Edit once more to confirm.
  • Next, go back to your Account page and click on Edit underneath your active subscription. Go to the Shipping Address section and select your updated shipping address from the dropdown menu. Click on Save or Change to confirm the changes.

HOW TO UPDATE YOUR PAYMENT METHOD

  • Log in to lovegoodly.cratejoy.com, go to the Credit Cards section and click on Add. Enter your new information and click on Save to confirm.
  • Next, click on the "Update Subscriptions" checkbox so it can automatically update.

HOW TO SKIP OR CANCEL

Log in to lovegoodly.cratejoy.com, find your active subscription on the lefthand side, and click on Edit.

To skip the next box, click on Skip Next Renewal on the top right. To cancel your subscription, click on Cancel Subscription on the left bottom.

If you need further assistance, contact info@lovegoodly.com prior to the next renewal date.

BILLING

BILLING SCHEDULE

ESSENTIAL OR VIP BI-MONTHLY SUBSCRIPTION

After your initial purchase (in which you are billed right away for your first Love Goodly box), your bi-monthly susbcription will always renew on the 28th of the month prior to shipping - regardless of when you first signed up.

We do not send renewal reminder emails, so we recommend marking it on a calendar or setting up an alert on your phone! The next renewal date is also noted in the product description.

  • February/March Box renews on January 28
  • April/May Box renews on March 28
  • June/July Box renews on May 28
  • August/September Box renews on July 28
  • October/November Box renews on September 28
  • December/January Box renews on November 28

PLEASE NOTE

If you're on our Cratejoy platform, your renewal may occur on the 27th or 28th. Unfortunately this is how the Cratejoy system is set up and we cannot make any changes.

PREPAID BOX PLANS (NON-SUBSCRIPTION)

If you purchased the Prepaid 4-Month, 6-Month or 1-Year Box Plans, you will not be renewed at the end of your box cycle. To receive or send another box cycle, email info@lovegoodly.com and we are happy to extend your prepaid box cycle plan for you.

PREPAID BOX PLANS (SUBSCRIPTION)

IThough we have paused on offering the Prepaid Box Subscriptions, there are some customers who were grandfathered in. To confirm your next renewal date, please contact info@lovegoodly.com and we're happy to help out.

I JUST RECEIVED MY FIRST BOX. WHY AM I BEING RENEWED AGAIN?

As mentioned above, your bi-monthly subscription will always auto-renew on the 28th of the month prior to shipping - regardless of when you first signed up. So there is a chance you may be auto-renewed for the next box the following month or the same month you initially signed up.

Please refer to the detailed Billing Schedule above! You can also check the product descriptions for the Essential or VIP Bi-Monthly Subscription as it will always specify your next renewal date (we recommend making a note of it on your calendar or in your phone). 

 

Scenario #1

If you signed up on January 10 prior to our Jan 15 cut-off date (or before we're sold out) and you received the Dec/Jan Box as your first Love Goodly box, your next renewal date will still be on January 28 for the Feb/Mar Box. After that, you will be back on track with our regular bi-monthly billing schedule (i.e. Mar 28 for the Apr/May Box, May 28 for the Jun/Jul Box, and so forth).

Scenario #2

If you signed up on January 10 but we are sold out of the Dec/Jan box, your first box will be the Feb/Mar box which will start shipping the week of Feb 5 (don't worry, you will not be charged a second time for the Feb/Mar Box). Your next scheduled renewal will be on Mar 28 for the Apr/May Box, May 28 for the Jun/Jul Box, and so forth.

WHEN IS THE LAST DAY TO SIGN UP AND RECEIVE THE CURRENT BOX?

The last day to the sign up and receive the current bi-monthly box is on the 15th. Then orders received starting on the 16th are considered as pre-orders for the next bi-monthly box.

  • Last day for the Feb/Mar Box is on March 15
  • Last day for the Apr/May Box is on May 15
  • Last day for the Jun/Jul Box is on July 15
  • Last day for the Aug/Sept Box is on September 15
  • Last day for the Oct/Nov Box is on November 15
  • Last day for the Dec/Jan Box is on January 15

However, the cut-off dates may vary depending if our inventory is sold out prior to the 15th. We always recommend checking our homepage and product listings to confirm which Love Goodly Box we're accepting orders for.

Contact info@lovegoodly.com if you have any questions.

WHAT HAPPENS IF CANNOT PAY FOR MY RENEWAL ON THE 28TH?

After your initial failed renewal on the 28th, the first renewal attempt will occur the following day on the 29th.

If no updates have been made, our system will continue to automatically retry the charge every six days for six more attempts. After six attempts and you have not updated your billing information, our system will stop trying to charge your account and your subscription will be marked as "expired."

EXAMPLE

If your initial failed renewal was on January 28, the system will attempt to renew the following day on January 29. If your payment still has not been updated, the system will automatically retry the charge every six days for six more attempts. If the transaction has not gone through successfully after six more attempts, your subscription will expire. 

If you no longer want the box, you will need to email info@lovegoodly.com to fully cancel your subscription; otherwise, our system will automatically retry the renewal until you update your payment information or until it successfully renews.

If you know you are unable to pay for your renewal on the 28th and want to change your renewal date for the upcoming box, please email info@lovegoodly.com prior to your next scheduled renewal so we can make the changes on our end! We recommend contacting us at least 2-3 days before your scheduled renewal so there is ample time to make the changes.

FOR CRATEJOY SUBSCRIBERS

Our Cratejoy platform will send a failed renewal notification after each failed attempt. After your initial failed renewal, the platform will attempt to retry the renewal 8 times over 11 days (which is your renewal day + 10 additional days).

EXAMPLE

If your initial failed renewal was on May 27, the system will attempt to renew your subscription 7 more times within 10 days from May 28 to June 7. If the transaction has not gone through successfully after 11 days, the subscription will expire and no additional attempts to charge the customer will be made.

SKIP/CANCEL/REACTIVATE

PLEASE READ: REGARDING SERVICES SUCH AS PAYPAL, TRUEBILL, BILLSHARK, ETC.

If you use a third-party website or service (i.e. Truebill, Billshark, etc.) that manages your finances, pays bills, and even cancels recurring subscriptions, you still need to contact us to ensure your subscription is fully cancelled in our system. Otherwise your subscription may renew on the 28th. So please mail info@lovegoodly.com with your name and email address so we can confirmation your cancellation!

If you canceled your subscription/billing agreement through Paypal, you still need to contact us to confirm your cancellation; canceling your payment agreement on Paypal does not automatically cancel your Love Goodly subscription in our system. Please email info@lovegoodly.com to ensure your susbcription is fully canceled; otherwise your subscription will renew on your next scheduled renewal date.

SKIP, PAUSE, CANCEL

If you come across any issues, please email info@lovegoodly.com and we're happy to help you out!

To view and manage your subscription, log in to your account, click on Manage Subscriptions on the lefthandside, and click on Edit next to your active subscription.

  • To skip the upcoming renewal, click the Skip Shipment button and your next renewal date will appear.
  • To pause your subscription, scroll down and click on the Cancel Subscription link. The pause options will appear on the rigthand side; you can pause your subscription up to 6 months. Select your pause duration and click on Pause Subscription to confirm.
  • To cancel your subscription, follow the same steps as pausing your subscription. However, when you get to the pause duration options, click on Cancel where you fill find a list of cancellation reasons. Select one of the reasons, click on Next, and click on Cancel My Subscription to confirm.
  • To reactivate your subscription, contact info@lovegoodly.com and we're happy to assist.

If you have a Prepaid Box Plan and need to skip a box in between your plan, please contact info@lovegoodly.com and we're happy to arrange that for you!

Please note that because our prepaid box plans are not recurring, it will be noted as "expired" to prevent our platform from auto-renewing it; don't worry, any boxes under your plan will be processed and shipped until there are no more prepaid boxes remaining.

SKIP/PAUSE/CANCELLATION DEADLINES

If you have any questions, don't hesitate to contact info@lovegoodly.com

To prevent your subscription from auto-renewing for an upcoming box, you will need to skip/pause/cancel before renewal day on the 28th (please refer to our Billing schedule for the exact renewal dates!).

If you skip/pause/cancel after your renewal goes through, we cannot retroactively cancel and refund the order. You renewal order is processed right away, your items have already been purchased, and a box is reserved for you. All box sales are final and nonrefundable.

If you skipped a box or pause/cancel your subscription before the renewal, but you were still renewed on the 28th - DO NOT PANIC. Email info@lovegoodly.com and we will look further into it!

If you still have the Prepaid 6-Month or 1-Year recurring subscription box plans, the same information applies for skip, pause, or canceling. 

HOW DO I REACTIVATE MY CANCELED SUBSCRIPTION?

Welcome back! To reactivate your subscription, please contact info@lovegoodly.com and we're happy to help you out; or you can start a new subscription.

If your previous bi-monthly subscription was at the $29.95 or $47.95 bi-monthly prices, unfortunately we cannot reactivate them as they are no longer available. You will need to re-subscribe to our current Essential or VIP Bi-Monthly Subscription Box Plans or purchase a Single Box or one of our Prepaid Box Plans.

I JUST SKIPPED A BOX/PAUSED OR CANCELLED MY SUBSCRIPTION. WHY AM I BEING BILLED AGAIN?

If you skipped, paused, or cancelled prior to the deadline but you were still renewed, DO NOT PANIC. Send an email to info@lovegoodly.com and we will look further into it. If you have record of an skip/cancellation email that was sent before the deadline, please forward it to us as well.

PLEASE NOTE

If you canceled your subscription through Paypal, you still need to contact us to confirm your cancellation; canceling your payment agreement on Paypal does not automatically cancel your Love Goodly subscription. Please email info@lovegoodly.com to ensure your susbcription is fully canceled.

I WAS JUST RENEWED AND I DO NOT WANT THE BOX. CAN YOU CANCEL MY ORDER?

Unfortunately, we cannot cancel your order as your order has been processed, and your items and box are reserved for you. If you'd like, we're happy to gift the box to someone of your choice (just email us their name and shipping address).

In the meantime, we have it noted to cancel your subscription after your last Love Goodly box has shipped.

SHIPPING

SHIPPING INFORMATION

The current Love Goodly box will always be noted on our homepage, the product listings, or your order confirmation email. That way you are aware of which box you will be receiving!

All Love Goodly orders (both box and online shop orders) are shipped from our parent company's headquarters in San Antonio, TX!

Your order will ship either USPS, FedEx, or UPS. The shipping carrier and the shipping method are automated by our system and cannot be customized.

FOR CANADA

Although we have paused shipping our Bi-Monthly Subscription Boxes and Prepaid Box Plans to Canada, you can still purchase a Single Essential or VIP Box to ship to Canada. 

If you are an active Canada bi-monthly subscriber or purchased a Single Box, your order will ship via DHL eCommerce or USPS which has an estimated delivery time of 1-2 or more weeks. At this time, we cannot customize the shipping method or carrier for Canada orders.

WHEN DOES MY LOVE GOODLY BOX SHIP?

ACTIVE SUBSCRIBERS, CURRENT PREPAID BOX PLAN CUSTOMERS, NEW SUBSCRIBERS DURING THE PRE-ORDER PERIOD

Your Love Goodly Box starts shipping the week of the 5th.

  • Feb/Mar Box - week of February 5
  • Apr/May Box - week of April 5
  • Jun/Jul Box - week of June 5
  • Aug/Sept Box - week of August 5
  • Oct/Nov Box - week of October 5
  • Dec/Jan Box - week of December 5

Boxes are always shipped the week of the 5th; we cannot accommodate shipping earlier than the 5th. If you need to have box shipped later than th 5th, please contact info@lovegoodly.com as soon as possible so we can hold your box!

Boxes are shipped in batches throughout the shipping week - some orders may go out on one day, others the following day, and so forth until all orders are out the door.

If you received your tracking email but do not see any updates right away, don't panic! Rest assured, your order is out the door and you should see updates soon.

If it has been more than one week (from the day you received your tracking email) and there has not been any updates or package movement, please contact info@lovegoodly.com so we can look further into it.

NEW SUBSCRIBERS/CUSTOMERS DURING THE CURRENT BOX PERIOD

Your box will ship 1-2 days a week and you will receive an email with your tracking number. Please allow at least 24-48 hours for your tracking to show any status updates.

Again, if it has been more than one week (from the day you received your tracking email) and there has not been any updates or package movement, please contact info@lovegoodly.com so we can look further into it.

HOW LONG DOES IT TAKE TO RECEIVE MY BOX?

We have limited team members fulfilling orders 1-3 days a week as the rest of our team is remote. All orders are shipped from San Antonio, TX.

Once your order is in the hands of our shipping carrier, we cannot control or predict any delays due to service or weather. Though we have the estimated transit times noted, it may vary. Thank you for your patience and understanding!

FOR US ORDERS

Orders are shipped with USPS, FedEx, or UPS. The shipping carrier and the shipping method are automated by our system and cannot be customized.

Estimated transit time is between 1-7+ business days. Please refer to your tracking link for an estimated delivery date.

FOR CANADA ORDERS

If you are an existing Canada subscriber or purchased a Single Box going to Canada, your order will ship via DHL eCommerce or USPS which has an estimated 1-2 week transit time. Again, at this time, we are unable to customize the shipping carrier or method.

Tracking numbers for Canada orders takes a few additional business days to appear. After your order has been fulfilled, the tracking number is not available right away. Unfortunately, this is something we cannot control, but rest assured your order was fulfilled and shipped! Once our team receives the tracking number, we will update your order.

If you have any questions, please contact info@lovegoodly.com

DELIVERY

You should receive an email notification when your Love Goodly box has been delivered. 

Sometimes your USPS mail carrier may prematurely mark your package as delivered before it physically arrives to you. We recommend waiting at least until the end of the day or the following business day to see if your package will arrive.

  • In the meantime, check with neighbors, leasing office, around your house, with reception, etc. to see if they have the box; but if it has been more than 3 business days and you still have yet to receive your box, please contact info@lovegoodly.com as soon as possible so we can look further into it.

For FedEx packages, your delivery notification email may include a photo of where the driver dropped off your package. If your package was delivered with photo proof but there is still no sign of the box, please contact info@lovegoodly.com as soon as possible so we can look further into it. UPS delivery may provide a photo proof of the delivery, but it is not widely available for all areas.

 

Any undelivered/missing boxes reported more than two weeks after the delivery, we will do our best to accommodate a replacement but we cannot make any guarantees as inventory is very limited.

  • Replacement boxes are limited and are subject to an additional shipping fee. Please email info@lovegoodly.com as soon as possible for further assistance.
  • If a box was delivered to an incorrect address due to a customer's error, email info@lovegoodly.com as soon as possible. An additional shipping fee is required for re-shipping the box - no exceptions.
  • If your box was returned back to us, we will contact you via email to arrange re-shipping your order. An additional shipping fee is required for re-shipping the box - no exceptions.

FORWARDING/REDIRECTING MAIL

If you see that your package is going to an old or incorrect address after you received your tracking email, we are not responsible for packages shipped to an incorrect address due to a customer's error.

Please contact the shipping carrier to have the package intercepted/rerouted to your current location. Customers are responsible for any additional fees incurred due to package forwarding or interception.

To prevent shipping issues for future boxes, please update your shipping address by logging in to your account or contacting info@lovegoodly.com with your new address.

SHIPPING TO CANADA

PLEASE NOTE

At this time, we have paused shipping our Bi-Monthly Subscription Boxes and Prepaid Box Plans to Canada. However, you can still purchase a Single Essential or VIP Box to ship to Canada.

Existing Canada bi-monthly subscribers and Canada customers who purchased the Single Box will have their orders shipped via DHL eCommerce or USPS, which has an estimated transit time of 1-2 or more weeks. We are unable to change the shipping carrier and shipping method.

All customers are responsible for all import duties, customs and taxes applicable to their order. Love Goodly does not have any control for any duties, customs and taxes levied by the country your order is being shipped to, and we cannot advise you what the cost will be as these charges can vary according to country.

I RECEIVED MY TRACKING NUMBER, BUT IT HASN'T BEEN UPDATED!

As detailed in the "When does my Love Goodly box ship?" tab, we ship our boxes in batches - some may go out one day, more may go out another day.

You will receive a tracking email, but please allow at least a couple of days (around 1-5 days from the day you received your tracking email) for it to show any movement. Rest assured, your box was processed and packed, and is en route to you!

If it has been more than one week and your tracking status has not moved at all, email info@lovegoodly.com so we can look further into it.

RETURNS AND EXCHANGES

RETURN POLICY

ALL BOX SALES ARE NON-REFUNDABLE AND NOT ELIGIBLE FOR RETURNS.

If you received a damaged or defective item or have an issue with the consistency of a product, email info@lovegoodly.com within 1-2 business days upon receiving your order or upon using or opening the product. To expedite the process, please attach a high-quality image or video if applicable.

If you are missing an item from your box, please contact us as soon as possible so we can send it out!

Any inquiries reported more than two weeks after receiving your box, we will do our best to assist but we cannot guarantee the exact product replacement due to limited quantities available.

In the event we're unable to replace with the same product, we're happy to provide other options of similar retail value.

CAN I EXCHANGE AN ITEM FROM MY BOX?

Unfortunately, we do not perform exchanges.

However if there is an issue with an item, if it is damaged or defective, or if you cannot use it due to an ingredient, please refer to the Return Policy above!

GIFTING

GIFT BOX OPTIONS

NON-SUBSCRIPTION GIFT BOXES (DOES NOT AUTO-RENEW)

The Single Essential Box or Single VIP Box is a great option if you want to just send one Love Goodly box to the recipient. You can also purchase this box for yourself if you would like to try out a box before signing up for a subscription!

We also have Prepaid 4-Month (total of 2 boxes), Prepaid 6-Month (total of 3 boxes), and Prepaid 1-Year (total of 6 boxes) Box Plans. After their last box has shipped, you will not be auto-renewed for another box cycle. To send another gift box cycle, email info@lovegoodly.com and we're happy to extend your prepaid gift box plan for you.

If available, you can also purchase a past Love Goodly box! This is a great option if you need to have a gift box shipped right away in between box cut-off and the next bi-monthly box.

BI-MONTHLY SUBSCRIPTION BOXES (AUTO-RENEWS EVERY OTHER MONTH)

The Essential or VIP Bi-Monthly Gift Subscription auto-renews every other month (please refer to the "Billing" section for more information).

One box ships every other month and you can cancel your subscription any time (please refer to the "Skip/Cancel" section for more information). If you'd like, we can also cancel the gift subscription after it has been renewed for a specific number of boxes; just email info@lovegoodly.com after placing your initial order and we will make a note on our end.

A FEW MORE THINGS ABOUT GIFTING...

  • All Love Goodly Boxes (gift and non-gift orders) are on the same shipping schedule as our regular Love Goodly boxes; we do not ship any earlier than the 5th. If you want to have the box shipped later than the 5th, email info@lovegoodly.com so we can hold off on shipping until it's ready.
  • When placing your gift box order, you can type out a gift message when viewing your cart (no emojis, but smiley faces and hearts are okay to use!). Your gift message will be printed and placed inside the recipient's first Love Goodly box.
  • Please use your (the buyer) email address when checking out, that way you're not sending the order confirmation/receipt to someone else!
  • If you'd like for us to notify the gift recipient that they have a gift coming their way, email info@lovegoodly.com and include their email address and we're happy to shoot them a quick email. We will include their tracking number for their reference, but don't worry we won't spoil anything further!
  • Love Goodly boxes are shipped as is with NO additional wrapping paper, ribbons, or bows, but the Love Goodly box is a gift package in and of itself!

SEND A DIGITAL GIFT CARD

To purchase a digital gift card, click HERE and select the value you would like to gift. If you want a custom amount, email info@lovegoodly.com and we are happy to set one up for you.

When placing your digital gift card order, enter your (the buyer) email address at checkout since that is where your receipt/order confirmation is sent as well.

After placing your order, the buyer (you) will receive an email containing the gift card code. To send the gift card to the gift recipient, you MUST forward the gift card email you received to the recipient's email address (you can enter your gift message as well). 

You can also click on the "View Your Gift Card" link in the email and print out the code if you'd like to phyically mail or hand the gift to the recipient.

At this time, we do not offer physical gift cards for sale.

USE A DIGITAL GIFT CARD

TO USE FOR THE ONLINE STORE AND THE SINGLE BOX

At checkout, enter the gift card code in the Gift Card or Discount Code field (the code is not case sensitive). Click to apply and, if appliable, your new total amount will be reflected. Please note that the digital gift card may also cover the shipping fee.

If there is a balance due, it will reflect in your total amount and the buyer will be prompted to enter a second payment method. If there is no balance due, the total amount will be shown as $0.00 and will note that the order was covered by the digital gift card.

To check your gift card balance, email info@lovegoodly.com 

TO USE ON A LOVE GOODLY BI-MONTHLY SUBSCRIPTION OR PREPAID BOX PLAN

Please email info@lovegoodly.com prior to placing your order. In your email, include all digits of your gift card code. We will then follow up with further instructions on how to apply the code to your bi-monthly subscription or prepaid box plan order.

CORPORATE OR SPECIAL EVENTS GIFTING

If you're planning to send a gift to more than one gift recipient, you must place each order separately with their respective addresses.

If you are looking for a gift for your employees and staff or special event (i.e. bridal parties, party favors, etc.), email info@lovegoodly.com and we will provide multiple gift options for you to select from!

We recommend getting in touch as early as possible - especially if you need something during major holidays.